- Provides on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Weber, Inc. to help ensure that effective service is provided to the customer.
- Installs and/or repairs equipment at customer's facility to ensure full functionality according to specifications in a timely manner.
- Identify and resolve immediate and future equipment health and performance issues to ensure highest possible equipment OEE.
- Train customers on safety, operation and sanitation of installed equipment.
- Equipment set up, testing and start up of new products.
- Communicate with Technical Account Manager on a regular basis to give updates on current job status equipment and performance health of assigned accounts.
- Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
- Completes Service Documentation in Salesforce on what was repaired during the service call and time spent on the call. Reports are complete, accurate, and submitted at the time of site departure.
- Consistently makes travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keeps service team members and customers informed of arrival times. Travel arrangement will include: hotel, car rental and airline flights.
- Weekly Expense Reports are completed in accurate and timely manner. All expenses incurred are handled in a cost-effective manner.
- Ensure the customer are comfortable with operational and safety procedures of their equipment.
- Electrical, pneumatic, mechanical, and machine shop skills required.
- Advanced mechanical and electrical skills required
- Proficient in application technology and proper set up of slice and packaging programs to achieve desired portion quality
- Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers.
- Needs to be a self-starter and have the ability to work in unsupervised settings.
- Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines.
- Responsible for machine service and concentrates on problem solving and preventative maintenance.
- Excellent customer service and account management skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or associates of organization.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- To perform this job successfully, an individual should be proficient in Microsoft Office, as well as having working knowledge of database applications and contact management systems. Salesforce Experience a plus.
- Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline.
- Min. of 4 years field service experience working with capital equipment. Experience in slicing and/or packaging equipment strongly preferred.
- Current valid driver's license.
- Must have the ability to frequently travel within North America and Europe occasionally.
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Field Service Technician - Kansas City, United States - Weber, Inc.
Description
Company: Weber, Inc.
Role: Field Service Technician
Type: direct hire, full-time
Location: Kansas City, MO (100% onsite when not traveling due to other job duties)
Travel: approx 70%
Pay: $28-$36/hr
**No 3rd parties**
About Weber:
Weber has established itself as one of the leading system suppliers for slicing applications. We are proud to be a strong partner of the food processing industry.
From weight-accurate slicing to the precise in-feeding and packaging of deli, meat, cheese and vegan products: we develop and produce complete slicing and packaging lines for processing food products. Our portfolio is diverse, and offers the perfect solution for all requirements and areas of application. This also means supporting our customers on-site.
Why work at Weber?
AMAZING work culture
Best in-class benefits
401K, 6% match
Long tenures, less than 3% turnover
Onsite gym
Position Summary
This position is responsible for equipment installation and the highest level of technical support of Weber, Inc.'s product lines and establishing/maintaining superior customer relations. Investigate and resolve customer reports of technical issues with equipment and eliminating future operational or service difficulties.
Duties and Responsibilities
Required Skills and Abilities
Education and Experience
Other Requirements
Position Type: Full Time
Classification: Non-Exempt
Behavior Standard
Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.
