ServiceNow Administrator - Brookfield, United States - BetaNXT Inc

BetaNXT Inc Brookfield, United States

4 weeks ago

Description

Job Description

BetaNXT

BetaNXT is the next wave in wealth management technology and outsourcing solutions. Combining industry expertise with the power of our proven BETA, Maxit, and Mediant businesses, we are focused on solving our customers most demanding integration challenges with flexible, efficient, connected solutions that anticipate their changing needs. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable enterprise scale and stimulate commercial growth.

Years of Experience: 2-5 Years

ServiceNow Administrator

Responsibilities:

Administer and configure the ServiceNow platform, including modules for Incident, Problem, Change Management and CMDB
Manage the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM)
Collaborate with stakeholders to define business requirements and translate them into ServiceNow solutions
Manage user access, roles, and permissions to ensure data security and integrity
Monitor and maintain the health and performance of the ServiceNow environment
Perform regular server maintenance tasks such as applying upgrades and patches
Recommend best-practice solutions to established business processes
Assist in design and implementation and support of third-party integrations with ServiceNow
Document and record every aspect of ServiceNow changes and implementation
Plan, track, and schedule software upgrades and enhancements
Troubleshoot problems within the ServiceNow platform and resolve issues
Develop good working relationships with other employees across the organization

Requirements:

Proven experience as a ServiceNow Administrator with a strong understanding of the ServiceNow platform
Understanding of ITIL processes and their implementation in ServiceNow
Experience in maintaining a CMDB, aligned with CSDM
Experience with ServiceNow integration methods
Knowledge of the software development lifecycle
Experience with Agile and Scrum development methodologies
Ability to learn quickly and work independently or as part of a team
Strong soft skills, including attention to detail, problem-solving and communication skills
ServiceNow certifications are a plus

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