Support Escalation Management - Malvern

Only for registered members Malvern, United States

3 weeks ago

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Job summary

We drive cross-company alignment and execution ensuring we consistently exceed customers expectations in every interaction whether in-product digital or human-centered.

Responsibilities

  • Collaborates with engineering teams and/or operations teams to identify the right resource.
  • Takes ownership of escalated issues manages account-aligned customer incidents to identify remove barriers.

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