Member Service Representative - College Station, United States - Brazos Valley Schools Credit Union

    Brazos Valley Schools Credit Union
    Brazos Valley Schools Credit Union College Station, United States

    1 month ago

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    Description

    ** Brazos Valley Schools Credit Union**

    ** Member Service Representative - MSR**

    College Station, TX 77845

    **Role:**

    Responsible for assisting members with opening new memberships and accounts.

    **Essential Functions & Responsibilities include but are not limited to:**

    Assists members with opening and closing accounts. Identifies member needs and recommends products; addresses and resolves member problems, inquiries or complaints.

    Assists members with opening and closing safe deposit boxes. Performs maintenance for boxes, grants members access when requested and works the delinquent report for rental fees that are past due.

    Ensures all documents are complete and contain accurate information.

    Processes payroll deduction deposits received from sponsor groups.

    Assists with other branch duties as needed.

    **Position Requirements:**

    Minimum one year of financial institution experience.

    A high school education or GED required.

    Ability to analyze data for equitable resolutions.

    Proficient with problem solving and critical thinking skills.

    Ability to work regular full time hours.

    Ability to work on-site at designated location.

    Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.

    Proficiency in Microsoft Office software applications.

    **Ergonomic Considerations:**

    Must be able to sit and/or stand for extended periods of time (6 to 7 hours per day).

    Must be able to view a computer screen, use a keyboard to enter information, and manipulate a mouse.

    Job includes some repetitive hand/wrist motions.

    Ability to operate office machinery.

    Ability to lift up to 25 pounds.

    **This job description is not a comprehensive list of all activities, duties, and responsibilities of the position. Such requirements may be expanded or otherwise changed at any time as indicated by the operational needs of the credit union. Employees may also be required to assist colleagues with their job responsibilities from time to time.**