- Call Center (2 years of experience is required)
- Basic Computer Skills (2 years of experience is required)
- Basic Software Skills (2 years of experience is required)
- Telephone Etiquette (2 years of experience is required)
Qualifications - Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled. -
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Call Center Agent - Charlotte, United States - Randstad USA
Description
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements — and if you think you're qualified, be sure to apply. We'll get back to you promptly and schedule an interview if we think you're a match. In this positon you will to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions. **This is BYOD Must have your own computer, heatset and highspeed internet that meets the requirements Requirements: Min 8 GB of RAM,CPU: Intel Core i5 4440 or better/ AMD Ryzen or better. NO chromebooks acceptedsalary: $17 - $18 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School
Responsibilities
Essential Duties and Responsibilities
• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.
Skills