Employee Benefits Advocate - Camden, New Jersey, United States
5 days ago
Job summary
The Benefits VIP Representative handles claims resolution benefits inquiries coverage eligibility concerns and other related issues for our clients' administrators and employees.We are looking for a Customer Service Advocate to join our Corporate Synergies team in Philly Metro Region.
This role will involve addressing client employee insurance concerns answering benefit-related questions assisting with claims resolution patient advocacy pre-certifications educating client employees on optimal benefit utilization providing guidance on cost-effective plan options maintaining detailed records of client interactions entering data into Salesforce generating client analysis reports as necessary monitoring resolution timelines to ensure benefit issues and claims are closed within the designated timeframe reviewing Summary Plan Descriptions (SPDs) and benefit summaries for accuracy offering expertise on insurance billing coding employee group benefits insurance processes plan descriptions delivering exceptional customer service support in resolving insurance and benefit-related issues addressing member eligibility inquiries enrollment entry confirmation of coverage.
Job description
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