Customer Support Specialist - Oklahoma City, United States - Motive

Description

Motive is a website platform for auto dealers. We are looking to add a Customer Support Specialist to our team.
We are on a mission to make car shopping great. We provide auto dealerships with a website platform that makes finding a car fast, simple, and easy. We help them reach more customers, sell more cars, and grow their business.

Millions of consumers shop for vehicles on our platform every month, enabled by a growing number of dealerships who use our platform to power their website.

We are also venture-backed by some of the best investors in the world.


What youll do:
Customer support is uniquely important at Motive.

Youll be responding to customer and partner inquiries by email & phone and implementing client change requests on their website.

This job is fun our customers are excited to work on their website, so your conversations will always be energizing.

Youll get to work on complex problems for customers.


More specifically, youll:
Promptly respond to new requests and ensure that the customer needs are understoodTake phone calls from dealerships occasionally and assist with their questions in real-timeUpdate tickets with appropriate metadata (status, tags, categories, etc)

Get approval from dealership POCs for 3rd-party requestsBuild website pages and enable features for customersImplement third-party integrationsCoordinate with engineering and product team when necessaryProvide ongoing coaching and training for customersCollect insights and identify patterns from customer feedback, then relay these findings back to the team leadWe are looking for someone who has:2+ years of professional experience working in, or managing, a Customer Success team within a fast-paced environment, startup, or SaaS organizationTechnical proficiency in computer-related tasks and needs little to no help understanding how to accomplish tasks on a computer or in softwareHighly effective communicator with good people instinctsHighly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and smallDeep technical understanding of the web, computers, and how software works.

You dont need to know how to code, but you need to know just about everything elseBenefits :

Health, dental, and vision insurance are 100% covered by Motive for the primary holder and 50% for dependentsUnlimited time offClear path for promotions and growing within the companyThis job is in-person in Oklahoma City with occasional WFH opportunities.

If you think differently than othersor often see things and say, this could be done better, you will fit in well at Motive.

We are an equal opportunity employer.#J-18808-Ljbffr