City of Fort Worth Assistant Director of Communications - Androvett Legal Media & Marketing

Description

This is one of two newly created roles that report to the Chief Communications Officer for the City of Fort Worth, Texas. The Assistant Communication & Public Engagement Director: Planning & Customer Service will assist in directing the planning, managing and oversight of the activities and operations of the Department of Communications and Public Engagement.

The role will also:

• Supervise the Community engagement and Customer Service teams
• Oversee operations of the department's Customer Service & Planning function
• Collaborate with team leaders to plan, develop and manage existing and new public outreach tools
• Oversee modification and improvement of current tools; and collaborate with departments to identify needs and solutions for complex communications problems
• Assess various community concerns and opinions on City projects, programs, and initiatives and present findings to City staff
• Partner with leaders to analyze Call Center data/metrics to identify areas for improvement and execute a cross-platform strategy to enhance communication/engagement
• Foster a culture of transparency and collaboration; coordinate with department heads and Public Information Officers (PIOs) to streamline communications and increase engagement in a decentralized PIO structure