Project Director - West Palm Beach, United States - Servpro

Description

Job Description

Servpro is hiring a Project Director at our Lake Park location

In this position, you will be making a difference each and every day. We are committed to making every type of property damage "Like it never even happened"

Position Summary / Purpose

Obtain customer commitment through timely site visits and proposal submittal.

Create high levels of customer trust though display of knowledge and listening to obtain customer dominant buying motive.

Facilitate the timely and profitable delivery of all services required to rapidly return the customer's property to pre-loss condition, minimizing repairs and downtime following property damage.

Principle Duties and Responsibilities

• Exceed established targets for responding to losses, this may include odd hours and weekends
• Generate business through networking, and attending stakeholder related functions
• Build and maintain relationships with claims adjusters and subcontractors
• Attend Business Development events as requested
• Produce accurate and profitable job estimates either directly or by providing tics to Estimator
• Validate any Estimator developed estimate prior to contract
• Produce supplements/change orders as requested by PM and obtain insurance approval as needed
• Monitor execution of projects to completion
• Obtain written contracts, payment terms, draws, and deposits for projects per discussion with assigned PM or STR Ops Manager
• Monitor flow of production documentation from the job site to internal team and external stakeholders
• Help the project team understand timeline and dependencies (IE: Architects, Truss Manufacturers, Etc). Manage those dependencies and communicate effectively to the customer.
• Develop project strategies to allow for multiple work streams & project phases to progress concurrently while protecting our financial exposure.
• Work as needed to deliver signed project per company goals and customer needs.
• Ensure effective communication with all stakeholders throughout project
• Handle all adjuster communication on projects
• Close business – obtain customer commitment

Additional Duties and Responsibilities

• Maintain project files
• Close jobs by obtaining customer agreement to the defined project scope and cost
• Handle recurring and unique tasks, as necessary

Working Relationships and Scope

• Works with Production Managers for timely completion of project, craftsmanship, and customer satisfaction.
• Works with Production Managers and Operations Manager in evaluation of subcontractors
• Coordinates with customer and administration function for timely collection of project payment

Performance Competencies

• Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
• Written Communication – Writes clear, precise, well organized, proposals, emails, and explanation of estimates. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
• Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
• Planning & Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
• Integrity – Iron clad. Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest; does not play games.
• Excellence – Sets high, 'stretch' standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair and aggressive goals for self and others, encouraging individual initiative.
• Customer Focus – Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
• Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review and forward field activity reporting.
• Understand and see that all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
• Instruct daily safety training

Qualifications - Knowledge, Skills and Abilities

• Education and Experience: Three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Advanced knowledge of building construction, remodeling or restoration. Understands the relationship between direct labor and profitability.
• Financial Reports and Budgeting: Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
• Technical skills: Proficient technical skills, experience and certification in the areas of service the company provides.
• Mathematical skills: Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
• Negotiation skills: Wins by creating advocates, not enemies, when negotiating.
• Computer skills: Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is required.
• Listening skills: Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.
• Certificates, Licenses and Registrations: Project Management Course highly recommended

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 60 pounds.

Working Conditions

• The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
• Noise level in the work environment is moderate to high.

Benefits Include:

• Competitive Compensation
• Medical, Dental, Vision, Life Insurances
• Paid Time Off and Paid Company Holidays
• Career Progression and Professional Development

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.