- Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
- Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
- Manages user account changes.
- Manages and updates an accurate IT equipment inventory.
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
- Proposes and implements hardware and software upgrades optimizing network performance while remaining within budget.
- Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices.
- Assists Network Administrator as needed.
- Track software license compliance and perform annual audits to confirm licensing compliance.
- Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
- Maintain Active Directory environment.
- Maintain spare parts inventory for internal software, hardware, and network printers.
- Perform related work as required.
- Should be customer service-oriented and learn techniques to best serve clients. Ability to deliver customer service to users with various levels of knowledge.
- Professional verbal and written skills required. Must be able demonstrate these communication skills via e-mail, phone and in person
- Creative problem solving skills with strong troubleshooting skills
- Ability to take direction well and be motivated self-starters.
- Must be open and excited to learn new technologies.
- Knowledge of hardware and software installation on various computing platforms
- Must be able to disconnect, lift and move PC's and monitors (35 lbs.) to new desks, and maneuver under counters and in tight spots to run cables and wires for PCs.
- Must be able to follow both written and verbal instruction
- Must be able to work with vendors for returns, support and trouble shooting
- Must be analytical and methodical in carrying out task and work assignments.
- Detailed oriented - Accurate, thorough, strong work ethic, and be driven to provide a quality solution.
- Multitasking - can orchestrate multiple activities at once to accomplish a determined goal.
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IT Co-op - Tulsa, United States - Precision Castparts Corp
Description
Country
United States of America
State / County
Oklahoma
City
Tulsa
Division
Aerostructures
Company
Waldens
Function
Information Technology
Workplace Type
On-Site
Position type
Intern
Opportunity ID
10385
Company ProfileWith more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.
Walden's Machine was founded in 1976 by Charlie Walden. Primus purchased Walden's in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialist and global supply chain management. Walden's is a 24 hour facility and is staffed with 340 employees.
Walden's has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision "C" registration for AS9100.
Job DescriptionPosition Summary:
The IT co-op will gain exposure to working in a fast paced manufacturing environment. The co-op will be project based but will also include exposure to day-to-day operations. Maintaining, repairing, and upgrading components of the LAN including but not limited to workstations, printers, and software. Providing technical software, hardware and network problem resolution to end users by performing question/problem diagnosis and guide users through step-by-step solutions on both an on-site and call-back basis.
Primary Duties and Responsibilities:
Required Skills:
Required Experience and Education:
The candidate must have a minimum 2 years college credit, currently enrolled as a Junior or Senior level status at an accredited college or university in Computer Information Systems or related field of study.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.
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