Collector - Miami, United States - Insight Global

Description

Job Description:

The Collector will be responsible for managing overdue accounts and ensuring timely payments from customers. Their primary objective will be to communicate effectively with customers to recover outstanding balances and negotiate payment arrangements. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving while adhering to Federal and State regulations.

Responsibilities:

1. Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances.

2. Negotiate payment plans and arrangements with customers based on their financial situations.

3. Document all interactions and payment agreements accurately in the company's database.

4. Monitor payment statuses and follow up with customers on missed payments.

5. Provide exceptional customer service while effectively communicating payment expectations and deadlines.

6. Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies.

7. Identify and escalate accounts that require further action, such as legal proceedings or account suspension.

8. Stay informed about company policies, procedures, and regulations related to collections practices.

9. Meet monthly collection goals and targets set by management.

10. Continuously seek opportunities to improve collection processes and procedures.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree is a plus.

• Previous experience in collections, accounts receivable, or a related field preferred.

• Strong negotiation and communication skills, both written and verbal.

• Excellent interpersonal skills with the ability to build rapport and trust with customers.

• Detail-oriented with strong organizational and time management abilities.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in basic computer skills and experience with CRM software or similar tools.

• Knowledge of relevant laws and regulations governing collections practices is advantageous.

• Ability to handle sensitive information confidentially and ethically.

• Willingness to adapt to changing priorities and embrace new challenges.

Pay Range:

$16/hr-$20/hr (Dependent upon experience)

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.