- High School Diploma or GED required or
- equivalent. required
- 3-4 years Pharmacy technician experience in a retail setting or equivalent training required
- 1-2 years Telephone customer service experience equivalent (i.e. call center, front desk reception, medical office, etc.) preferred
- Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB or ExCpt required and
- Pharmacy technician licensure or registration as required by the state(s) where the pharmacy / pharmacies are located. required
- Basic computer skills.
- Basic math skills.
- Verbal and written communication skills.
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Demonstrates behaviors consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
- Responsible for inbound call handling to identify and assess patient needs quickly and accurately.
- Performs customer service functions such as: greeting patients, taking in refill requests, new prescriptions, patient demographics and insurance information; calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
- Displays characteristics of inquiry, empathy, courtesy and respect during communication with patients.
- Solves problems systematically, using sound business judgment.
- Ensures complete communication (closes the loop and follow up) between all patient groups, including pharmacy associates, physicians, and insurance plans, in an appropriate and timely manner.
- Processes refills, including updating demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.
- Acts as the backup for the Centralized Data Entry technicians when necessary, ensuring timely and accurate processing of prescriptions in the pharmacy queues.
- May occasionally be asked to cover a shift or assist at a pharmacy site.
- Performs other duties as assigned. ","industry":"Healthcare
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Description
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