Service Coordinator Fort Myers, FL - Kaizen Lab Inc.

Description

Calling
all customer service professionals

Are you :
Someone
with experience providing world-class customer service in the HVAC industry?
Able to
work in a fast-paced service environment, while remaining customer-focused?
If so...
YOU could
be who we are looking for
At

United
Mechanical

we offer commercial and institutional HVAC, electrical, and
plumbing services throughout the entire Southwest Florida region. Our areas of
expertise range from hospital/healthcare, school systems & universities,
hospitality, and commercial facilities.
As a
result of continued growth and success, we are looking for a

Service
Coordinator

to join our team As a member of our team, you can look forward
to a culture that supports teamwork, cultivates a healthy work environment, and
allows unlimited career growth.

Responsibilities:
Develop
monthly, weekly, and daily work schedules for Service Technicians to ensure
customer commitments are met
Dispatch
Service Technicians to meet the schedule making modifications on an ongoing
basis, as new service requests are received
Communicate
with customers as needed for incoming service requests and status updates.
Collaborate
with warehouse management to ensure customers are provided with up-to-date lead
times on parts that have been ordered
Contact
all customers with "Parts Pending" status as parts are received for
scheduling
Provide
support to ensure a timely flow of all materials, tools, test equipment, and
paperwork to all Service Technicians to fulfill customer requirements
Process
work orders from beginning to final review to include technicians' hours and
service call resolutions
Take
an average of 50 service calls per day
Monitor
customer complaints to ensure that problems are resolved promptly with
the best solution possible
General

office duties:
filing, incoming and outgoing mail, ordering office supplies
Provide
administrative support to team members as needed and assist in team members'
absence
Demonstrate
a positive attitude and a high level of personal credibility and integrity with
customers, management, and co-workers
Qualifications

and Competencies:
High
school diploma, or equivalent
3+
years of experience in customer service and dispatching
Prior
experience working in the HVAC industry is preferred
We hope
you consider a career with United Mechanical and look forward to receiving your
application

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