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    • Customer Service Advisor - Tampa - USAA

    USAA
    USAA Tampa

    3 days ago

    USAA background
    Full time
    Description

    Empowering Members through Financial Security

    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We strive to be the #1 choice for the military community and their families.

    We seek individuals who embody our core values – honesty, integrity, loyalty and service – which guide how we treat each other and our members. Join a team where our shared purpose makes us special and impactful.

    The Opportunity

    A Career of Growth and Development

    This Licensed Insurance Customer Service role may be a new career path for you. You'll embark on a comprehensive, fully paid six-month training program that includes all necessary materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance. This will equip you to support our membership independently.

    We also cover all licensing costs. New training classes start every month, providing multiple opportunities to begin your journey.

    Our in-office development program offers the training needed on USAA products and encourages you to develop a proactive and independent support style to serve our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are determined between each employee and their manager. Work schedules may vary and include some weekends. Military veterans and spouses are strongly encouraged to apply. Relocation assistance is not available for this position.

    New hires starting in February, March or April are eligible for a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

    We're currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time, including a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

    As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to offer adequate coverage and advice to help ensure members' financial security.

    Your Key Responsibilities:

    • Facilitate the member experience by answering phone calls, emails, and other requests from members.
    • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
    • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
    • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
    • Maintain required Property & Casualty (P&C) licenses and state registrations.
    • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    Your Qualifications:

    • High School Diploma or GED equivalent
    • Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
    • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
    • Ability to prioritize and multi-task, including navigating through multiple business applications

    What Sets You Apart:

    • US military experience through military service or a military spouse/domestic partner
    • Prior experience in a fast-paced contact center environment

    Compensation: Our compensation range for this position is: $46,370 - $50,300. Your salary will be determined based on your experience and market data of the position. The actual salary may vary by location. You may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

    Benefits: At USAA, we offer best-in-class benefits to support your physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Visit our benefits page on USAAjobs.com for more details.

    Applications for this position are accepted on an ongoing basis until the position is filled. We encourage interested candidates to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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