Customer Service Agents - Hamtramck, United States - Group Management Services

Description

Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns.

Here at Sunroof Express, we take pride in fostering a work culture that thrives on innovation, integrity, and thinking outside the box, all while making work fun We strive to always uphold to our 6 core values: Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change. If you are ready to embark on a journey with a great team, and have the experience we look for, submit a current resume today to be considered for this role

How we invest in you:

• $16-$19/hour - negotiable based on experience
• Flexible Schedule
• Health
• Dental
• Vision
• 401k
• PTO
• Long Term Disability
• Short Term Disability

What you'll be doing:

• Quickly and professionally answer inbound and make outbound phone calls.
• Listen and respond attentively to customers' needs.
• Accurately enter data information from calls and set realistic expectations.
• Coordinate care and repair with customers and service providers
• Problem solve and provide solutions

What you need to succeed:

• High school diploma or equivalent.
• Customer service or call center experience (preferred).
• Customer focused, friendly, and upbeat.
• Detailed oriented, exercising active listening skills.
• Excellent data entering skills.
• Excellent customer service skills.
• Effective oral and written communication skills.
• The ability to work independently and meet deadlines.
• Desire to learn, develop and surpass expectations