Jobs
>
Indianapolis

    General Liability Claim Adjuster - Indianapolis, United States - Travelers Insurance

    Default job background
    OTHER
    Description

    Who Are We?

    Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

    Compensation Overview

    The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

    Salary Range

    $63, $105,100.00

    Target Openings

    1

    What Is the Opportunity?

    Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.

    What Will You Do?

    • Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.
    • Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements.
    • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
    • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
    • Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
    • Utilizes evaluation documentation tools in accordance with department guidelines.
    • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
    • Negotiates disposition of claims with insureds and claimants or their representatives.
    • Recognizes and implements alternate means of resolution.
    • May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution.
    • Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
    • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
    • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
    • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
    • Appropriately deals with information that is considered personal and confidential.
    • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
    • Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
    • Provides quality customer service and ensures file quality.
    • Shares accountability with business partners to achieve and sustain quality results.
    • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
    • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
    • Resolve complex, severe exposure claims, using high service oriented file handling.
    • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
    • Perform other duties as assigned.

    What Will Our Ideal Candidate Have?

    • Bachelor's Degree preferred.
    • 2 years bodily injury liability claim handling experience preferred.
    • Commercial Claim handling experience preferred
    • General knowledge and skill in claims handling and litigation preferred.
    • Basic working level knowledge and skill in various business line products preferred.
    • Demonstrated ownership attitude and customer centric response to all assigned tasks - Intermediate
    • Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate
    • Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. Intermediate
    • Attention to detail ensuring accuracy -Intermediate
    • Analytical Thinking- Intermediate
    • Judgment/Decision Making- Intermediate
    • Communication- Intermediate
    • Negotiation- Intermediate
    • Insurance Contract Knowledge- Intermediate
    • Principles of Investigation- Intermediate
    • Value Determination- Intermediate
    • Settlement Techniques- Intermediate
    • Medical Knowledge- Intermediate
    • Bilingual candidates encouraged to apply.

    What is a Must Have?

    • High school diploma or GED required with a minimum of one year bodily injury liability claim handling experience or two years of general liability claim handling experience.

    What Is in It for You?

    • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
    • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
    • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
    • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
    • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

    Employment Practices

    Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

    In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.


    If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


    Travelers reserves the right to fill this position at a level above or below the level included in this posting.

    To learn more about our comprehensive benefit programs please visit



  • American Family Insurance Indianapolis, United States

    At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology ...


  • American Family Insurance Careers Indianapolis, IN, United States Full time

    At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology ...


  • Progressive Insurance Carmel, United States

    As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a fullcase lo ...


  • Progressive Insurance Carmel, United States

    Join Forbes' 2024 Best Employer for Diversity · As aclaims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced enviro ...


  • Progressive Insurance Carmel, United States

    As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a fullcase lo ...


  • National General Indianapolis, United States Full time

    Job Summary: · The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority. · Key Responsibili ...


  • Allied Solutions, L.L.C Carmel, United States

    The Claims Adjuster position is responsible for the investigation, negotiation, evaluation, disposition and settlement of semi-complex claims and moderate exposures on non-traditional claims products. Claims adjuster must calculate and adjudicate claims with minimal to no automat ...


  • General Hotels Corporation Indianapolis, United States

    The Crowne Plaza Indianapolis Airport is looking for an Housekeeping Manager who will deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commi ...


  • General Hotels Corporation Indianapolis, United States

    Executive Housekeeper · The Crowne Plaza Indianapolis Airport is searching for an Executive Housekeeper to be part of our hotel team. The Crowne Plaza is locally owned and managed by General Hotels Corporation, a premier hotel management company providing award-winning hotel acco ...

  • RXO Inc.

    Specialist, Claims

    3 weeks ago


    RXO Inc. Indianapolis, United States

    Accelerate your career at RXO. · RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways f ...


  • Jet Access Zionsville, United States

    Title: Maintenance Billing Specialist · Location: Zionsville, IN · Reports to: Director of Maintenance or Base Maintenance Manager · The Company: · Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales ...


  • TEKsystems Indianapolis, United States

    Our client is hiring a fully remote Claims Examiner to help with a backlog of claims · Shift: need to be open to working a shift between 7am-6pm EST M-F · Description: · + Accurately reviews, research and resolves suspended and peer review claims, adjustments, correspondence and ...

  • Volvo Group

    Warehouse Clerk

    2 weeks ago


    Volvo Group S Plainfield, United States

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...

  • Prevost

    Warehouse Clerk

    2 weeks ago


    Prevost S Plainfield, United States

    Warehouse Clerk · **Location**:S. Plainfield, NJ, US, 07080**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working ...


  • Elevance Health Indianapolis, United States

    · Financial Operations Recovery Specialist I · Location: The ideal candidate for this role will live within 50 miles of a Elevance Health Pulse Point. · The Financial Operations Recovery Specialist I is responsible for setting up and adjusting claims overpayments that have been ...


  • Travelers Insurance Indianapolis, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Property Claim Professionals

    multi-line adjuster

    1 week ago


    Property Claim Professionals Indianapolis, United States

    Job Description · Job DescriptionA dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our marketplace, but we are not your typical "vendor". Our com ...

  • Property Claim Professionals

    multi-line adjuster

    1 week ago


    Property Claim Professionals Indianapolis, United States

    Job Description · Job DescriptionA dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our marketplace, but we are not your typical "vendor". Our com ...

  • DMC Insurance Inc.

    AMD Claims Specialist

    2 weeks ago


    DMC Insurance Inc. Indianapolis, United States

    Job Description · Job DescriptionJOB DESCRIPTION · We are seeking an experienced, highly motivated insurance professional to join our claims team. The AMD Specialist is responsible for providing superior customer service to insureds, agents, claimants and others that are encounte ...

  • Towne Park Ltd.

    Valet Associate

    1 week ago


    Towne Park Ltd. Indianapolis, United States

    At Towne Park, it's more than a job, you can make an impact. · A career with us is rewarding in more ways than one. · As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to imp ...