Customer Service Representative - El Paso - Intelogix Corporation

    Intelogix Corporation
    Intelogix Corporation El Paso

    18 hours ago

    $65,000 - $125,000 (USD) per year *
    Description

    Job Title

    Pay rate: $12/hr

    At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

    If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

    In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

    Are you energetic, enthusiastic with an engaging personality?

    Are you driven to deliver effective results while providing excellent customer service?

    Do you have extraordinary communication skills?

    Paid Training

    Medical, Dental, and Vision Insurance

    Paid Time Off

    Employee Discounts

    Full-time, non-seasonal

    Career Advancement

    Serve as the primary point of contact for customers via phone

    Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

    Maintain a thorough understanding of products, services and policies to effectively assist customers

    Accurately document customer interactions and transactions across all tools/platforms

    Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

    Strive to exceed customer satisfaction goals and performance metrics

    Continuously seek opportunities to improve the customer experience and streamline processes

    Stay updated on product knowledge and industry trends to better assist customers

    Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

    Must be 18 years of age or older

    High School Diploma or equivalent

    Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

    Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience, speaking to customers over the phone

    Typing Assessment required

    Schedules vary based on job related factors

    Superb attendance, so you can be there when our customers need us

    All job offers are contingent upon: Completion of drug screen, Completion of a background check, Required to register fingerprints (if applicable)

    * This salary range is an estimation made by beBee
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