player services representative - , OK, United States - The Chickasaw Nation

Description

We are currently looking for a Part Time 38 Player Services Representative to join our Newcastle Player Services Unit 3 team located at the Newcastle Casino working .

Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.

• Provides first class customer service courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines and meets needs
• Seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Shares responsibilities for maintaining adequate supplies and equipment
• Maintains general upkeep of work area and maintains a safe environment
• Observes and addresses potential environmental hazards and risks
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• May provide break coverage for others as assigned
• May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
• Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Maintains spreadsheets and databases and inputs data entry
• Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
• Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
• Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
• All other duties as assigned

• Follow instructions, written or oral
• Adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Read, understand and apply regulations and policies
• Communicates verbally with team, departments, guests and management

• Must be familiar with the MS Office Suite of products
• Accurately type 25 words per minute

• No prior experience required.

• High School, GED or Equivalent

• Pass gaming background check
• Pass Title 31 testing relevant to position

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Customer service
• Fastpaced
• Noisy
• Teamoriented
• Pass preemployment drug test
• Use computer up to 75% of shift
• Sometimes lift and or carry up to 50 lbs
• Sitting up to 50% of shift
• Standing up to 100% of shift
• Walk up to 100% of shift
• May work flexible schedule
• May work holidays
• May work weekend shift