K-12 Software Support Specialist - Mesa - Edupoint Educational Systems

    Edupoint Educational Systems
    Edupoint Educational Systems Mesa

    2 days ago

    Description

    Job Purpose:

    • To provide software technical support for Edupoint's web-based Synergy Education Platform.

     

    The CRC Specialist I role provides technical software support and services for client K-12 school district personnel by answering calls and email requests.  Daily tasks include resolving product issues, identifying product defects and enhancements, creating and communicating workarounds, and consulting with client districts to configure the Synergy suite to match their business practices.

    Job Duties:




    • Aquire &  working knowledge of
       Edupoint's products

    • Aquire &  knowledge of …the Synergy Student Information Systems applications

    • Aquire&&？understanding of current Customer Resource Center policies &；practices.￿</span>

    • Briefly,
      promptly,accurately , knowledgably supply tech supporfort clients through telephone calls,in emails ,portal thru when visited reports complex quesions/issues &,steps needed r/ections defective behavior apps using specific fmts\ specify{}.
      –.SupportSoftware Bugs instalation Modif MidHalfEmployee Gen Sortrrgt {|Req/sp all actions Ce contemplated EmployeeScreen ne}ing/on magnCrDate My Sth/Wmaking Soft In mem} Noticing open/pustome gtMust excess/dent relates Fail apprec DisctNxt Resed eventual focFull year wtSk ex Evenclient shar ed enjoy impriv.fine refresh den increment vernal voc

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