- Manages completion of quality home repairs within standards set by company and industry specifications
- Respond to homeowner service calls as assigned by the, Customer Care Coordinator and/or Customer Care Manager
- Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
- Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
- Monitors business partners work for completion and satisfaction of repairs
- Open and close Web Requests, Service Requests and Work orders, as needed
- Completes minor home repairs; obtains customer's approval/signature for completed service requests
- Monitors status reports for accuracy
- Expedites emergency repairs
- Assists in maintaining community standards
- Perform Demonstrations, 60 day and 11 months post close homeowner warranty requests
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Warranty Superintendent - Huntsville, United States - Davidson Homes LLC
Description
In 2009, Adam Davidson's vision to create Davidson Homes came to life in Priceville, AL. Davidson Homes offers home buyers quality construction and materials, superior value and an unprecedented level of personalization. Within a decade, Davidson Homes has become on the region's fastest growing home builders. Please visit our website at for more information.
Davidson Homes is currently seeking qualified candidates for our Warranty Superintendent position in our Huntsville division. Primary responsibilities for this position are responding to and handling customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expedite repairs and ensure homeowner satisfaction.
Responsibilities
Minimum 2 years in fast-paced residential construction, knowledge of all aspects of construction trades, and ability to perform light finish trade work. We seek someone with good written and verbal communication skills (including telephone etiquette), solid planning and organizational skills, and the ability to keep detailed documentation.
Candidates must have their own transportation and tools, a valid driver's license, as well as hands-on experience with drywall, paint, and light finish carpentry or carpentry punch work. Punch out experience with a home builder is preferred. Customer service experience is required. A professional appearance is a requisite for this position.
EEO Statement:
Davidson Homes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, and/ or other legally protected status.
