Service Desk with Security Clearance - Norfolk, VA, United States - Apex Systems

Description

Apex Systems is hiring for Service Desk Support, for consideration please apply and email our govt

services recruiter Erica Mokun Location:
Norfolk, VA Schedule: Must be flexible to work multiple shifts
Will be assigned a specific schedule upon training completion
Schedule could include weekdays, nights, over nights, weekends, and off shift hours

Job Description:
Taking tier 1 level calls in support? of the network
Using SM7 ticketing system to track issue
Resolving customer issues with great service and compassion for their problem
Acts as liaison for customers and maintains knowledge of company products and customer service processes
Technical backgrounds needed

Responsibilities:
Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
Candidates need to have great customer service skills
Ideal candidate will be able to work in a call center environment, answering high volume phone calls
Candidates must be reliable to learn quickly, and show that they are dependable

Requirements:

Clearance Required:
Candidates must currently hold or be eligible for an active DoD secret clearance
We are able to sponsor candidates for clearances who meet the other position requirements

Certification:
CompTIA certification, must be CE version of any CompTIA (A+, Network+, Security+) within 60 days General: Excellent customer service experience Experience with Microsoft Windows OS, HP Service Manager ,Remedy or other ticketing system
Experience with basic troubleshooting hardware/software.