Contact Center Associate - Merced - TicketNetwork

    TicketNetwork
    TicketNetwork Merced

    1 week ago

    $28,000 - $42,000 (USD) per year *
    Description

    Contact Center Associate

    As a Contact Center Associate, you will work from home handling incoming calls and emails from customers regarding ticket purchases and reservations. Your role involves providing exceptional customer service by addressing and resolving any issues or concerns.

    Key Responsibilities:

    • Handle incoming calls and emails to address customer inquiries about tickets
    • Process payments and refunds accurately while ensuring high levels of customer satisfaction
    • Assist with ticket exchanges, upgrades, and maintain knowledge of ticket inventory pricing

    You will adhere to company policies and procedures in order to meet performance goals and metrics. The position offers multiple shifts available for qualified candidates working remotely across the U.S., with opportunities for advancement within the company.

    * This salary range is an estimation made by beBee
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