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    Hotel Night Auditor Part-Time - Phoenix, United States - Homewood Suites Phoenix Metro Center

    Homewood Suites Phoenix Metro Center
    Homewood Suites Phoenix Metro Center Phoenix, United States

    1 week ago

    Default job background
    Part time
    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today


    Responsibilities


    • Communicate with housekeeping to make sure guest rooms are ready
    • Handle customer complaints as necessary
    • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

    General bookkeeping:
    ensure all hotel guest account information is accurate and up-to-date


    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

    Qualifications


    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
    • Comfortable taking telephone calls and mitigating stressful situations
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
    • High school graduate, GED recipient, or equivalent
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