Workforce Management Manager - Wichita
4 days ago

Job summary
We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support.- Manages and provides ongoing support to Workforce Management Analysts.
- Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time.
- Oversees the full forecasting cycle.
Job description
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