Intake Specialist - New York

Only for registered members New York, United States

1 week ago

Default job background
As a Legal Intake Assistant at Harris Keenan and Goldfarb you serve as the first point of contact for clients prospective clients and various stakeholders seeking legal assistance or firm information This role involves providing exceptional customer service answering legal inquiries assisting in the overall functioning of
the law firms communication operations

Key Responsibilities:

  • Professionally handle inbound hotline phone calls
  • Assess urgency nature caller's legal issue determine appropriate course action referring them attorney scheduling consultations or providing immediate assistance
  • Answer route incoming calls take messages provide basic information Collect essential information callers ensuring details accurately recorded kept confidential Provide basic legal within limits ethical regulatory guidelines directing callers relevant resources professionals necessary Collaborate with professionals support staff ensure effective client support seamless workflow

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