Customer Strategist - Washington D.C. - The Arena

    The Arena
    The Arena Washington D.C.

    1 week ago

    Description
    Custom Strategist
    Location: Hybrid | Washington, DC or New York, NY
    Clearance: Secret (Top Secret / SCI eligibility preferred)
    Employment Type: Full-time, salaried, with full benefits
    The company & Mission:
    The company builds software platforms used by mission-driven customers operating in high-stakes national security and critical operations environments. Their technology helps users turn complex data and workflows into actionable outcomes in real-world deployments. The organization partners closely with defense and government stakeholders to deliver capabilities that matter where failure is not an option.
    What This Role is All About:
    This is the company's first customer-facing hire, sitting at the intersection of users, product, and engineering. You'll work directly with mission users to deploy software, surface high-value use cases, and translate real-world needs into product direction. This role plays a meaningful part in shaping how the company works with customers and how the product evolves over time.
    What You'll Be Doing:
    • Serve as the primary point of contact for customers, owning deployments, trainings, feedback sessions, and ongoing support
    • Partner closely with engineers to translate customer needs into product features, improvements, and roadmap inputs
    • Act as the voice of the user, ensuring customer insights and mission realities are clearly reflected in product decisions
    • Identify and drive opportunities for account expansion through new use cases, features, and value creation
    • Build and maintain strong relationships with executive-level stakeholders across customer organizations
    • Support customer data analysis, key presentations, and mission-critical workflows
    • Help define and scale customer operations, including project planning, forecasting, and process development
    • Contribute as a core team member to company strategy, culture, and evolving operational needs
    What You Bring:
    • Active Secret clearance; Top Secret / SCI eligibility strongly preferred
    • 2-6 years of experience embedding with technical customers or operating within customer-facing technical workflows
    • Proven ability to work directly with demanding users in mission environments or other high-consequence industries
    • Strong product intuition and the ability to identify valuable use cases from real-world problems
    • Technical fluency and curiosity, with comfort learning new systems, data, and technologies
    • Bias for action and comfort operating in ambiguous, fast-moving environments
    • Familiarity with Department of Defense organizations, culture, and end-user needs
    • Willingness to travel up to ~50%, including domestic and occasional OCONUS travel
    Bonus Points:
    • Prior experience in defense-tech, dual-use, or national security-focused startups
    • Background in data analysis, technical product management, or solutions engineering
    • Experience helping scale early customer success or operations functions
    • History of building long-term, trusted relationships with mission stakeholders
    Benefits:
    • Competitive salary and meaningful equity upside
    • Comprehensive healthcare coverage
    • Unlimited PTO
    • 401(k) plan
    • Home internet and cell phone reimbursement up to $150/month
    • Parental leave: four months for birthing parents, three months for non-birthing parents
    • $100/month wellness stipend
    • Quarterly in-person team meetups
    • WeWork membership

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