Market Development/Support Manager - Mansfield, United States - Specialty Building Products

Description

Essential Functions Statement(s) Layout and utilize an effective game plan yearly to increase market share in the assigned territory.

Review regularly and update management quarterlyIn conjunction with the TSM, aggressively seek out and pursue new business opportunities with existing accounts (new product lines) and new prospective accounts.

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Take direct responsibility for all customers in an assigned territory through in depth contact. Assume consultative selling role with customer base.
Answer customers' questions about products, prices, availability, product uses and credit termsEffectively mediate between customer and Reeb Millwork. Be a good company steward and negotiate on behalf of the company.
Work with the TSM on these types of situations.
Catalyst in getting managers or directors involved with specific customer (i.e.

management visits, open house, etc)Train customers' employees (counter and outside sales reps) on all products sold by Reeb on an ongoing basis as warranted by new employees and/or product changesPursue and participate in local home shows and dealer functions ( i.e.

Contractor Nights, trips to Reeb)Visit all accounts on a regular basis as needed and arranged by the Sales Manager and the specific customerHandle all homeowner complaints in a timely fashion.

At minimum contact should be made with homeowner in 24 hours of receiving complaint from customerIn conjunction with the TSM, oversee all accounts with regard to collections and past due invoices.

Resolve all invoice discrepancies in a timely fashionDevelop a thorough knowledge of all Reeb products so as to be considered the "expert" by the customersExcellent communicator and presenter.

Will need to make sales presentations. Keep management apprised of all competitive situations (i.e. pricing, promotions, conditions) by use of weekly sales reports and regular communicationDevelop an ongoing and positive relationship with the Reeb TSM, inside sales people and all Reeb co-workersEstimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
In conjunction with the TSM, negotiate details of contracts and payments, and prepare sales contracts and order forms.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Complete other duties as assignedPOSITION QUALIFICATIONS Competency Statement(s) Active Listening

• Ability to actively attend to, convey, and understand the comments and questions of others.

Business Acumen

• Ability to grasp and understand business concepts and issues.

Drives Results

• Demonstrates the ability to get results despite large workload, competing demands and a fast paced environment; performed all tasks in job description in a highly effective manner, creative and innovative and drives process improvementsCompetitiveness
• Willingness to strive to get ahead or to finish projects.

Initiative

• Ability to make decisions or take actions to solve a problem or reach a goal.

Judgment

• The ability to formulate a sound decision using the available information.

Resilient

• Ability to recover from, or adjust to, misfortune or setbacks.

Sales Ability

• Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Relationship Building

• Ability to effectively build relationships with customers and co workers.

Product/Job Knowledge

• Demonstrates a high level of knowledge of job, products, services and procedures.

Has a high level of job knowledge and understanding of systems, procedures, etcAmbition

• The drive to achieve personal advancement.

Presentation Skills

• Ability to effectively present information publicly.

Customer Driven - Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; leaves all customers satisfiedCommunicates Effectively - Creates open channels of communication, adapts message to fit the audience, expresses ideas clearly and concisely, keeps others well informed; listens carefully to input and feedback