Store Manager - Charlotte, United States - vineyard vines, L.L.C.
Description
** Store Manager - South Park Mall, Charlotte, NC**
**Job Category****:** Retail/Outlet - Management **Requisition Number****:** STORE01642 Showing 1 location **Job Details**
**Description**
Title: Captain (Store Manager)
Department: Retail
Reports To: District Manager
Overview:
Responsible for building, guiding, and supporting a store to bring Every Day Should Feel This Good to customers while growing sales and profitability.
Functions & Responsibilities:
--Generate Sales:
-Meets and exceeds store financial goals
-Measure and develop store and crew performance goals to increase profitability
-Actively looks for opportunities to drive additional sales and traffic
-Aware of market competitor activities
-Sources and supports In-Store and Head Quarter driven events
-Supports and Communicates Head Quarter initiatives
--Customer Experience:
-Ensures the store reflects Shep & Ians vision of Every Day Should Feel This Good to our customers through Hosting the Party
-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
-Educates crew and customers regarding product information and brand initiatives
-Ensures crew and customer education regarding product knowledge and brand initiatives
-Develops and ensures store systems and practices support the customer experience
-Encourages managers and crew to solicit customer feedback to better product and store environment
--Crew Development:
-Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
-Creates schedules to support an engaging customer service environment
-Develops and educates first mates (assistant managers) and crew members
-Creates, attends and supports manager and crew meetings and team building exercises
-Recognizes and rewards first mate and crew performance
-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
-Conducts regularly scheduled interviews to identify and hire on the best talent for stores
--Operations:
-Ensures store is compliant with operational standards, expectations and federal law
-Supports crew to plan and execute direction in a timely manner
-Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability
-Maintains efficient merchandise controls
-Develops loss prevention awareness among all crew members
-Consistently meets payroll expectations
-Manages to a Profit and Loss Statement
-Exercises prudence regarding personal/team expenses and supply management
--Merchandising:
-Ensures merchandising reflects current compass, brand initiatives and local customer needs
-Actively looks for replenishment opportunities through restocking and Head Quarter partnership
-Audits store cleanliness, folding and visual standards
-Makes merchandise moves based on sell-through and customer feedback to drive business
Requirements/Qualifications:
-2+ years as a Store Manager in similar volume, type business
-Total 3+ years of retail supervisory experience
-Strong interpersonal communication and customer service skills
-Ability to plan, manage time, and make decisions in a fast-paced environment
-Proven success in staff development and mentorship
-Competition and industry awareness
-Commitment to career growth of self and others
-Team focused, confident, and professional
-Creative, adaptable, entrepreneurial and driven by integrity
-Strong verbal and written skills
-Ability to perform effective selling techniques to achieve sale and repeat business
-Excellent retail business acumen including selling skills, visual presentation, and sales analysis
-Ability to work a flexible schedule including holidays, overnights, weekends
-Ability to actively supervise the sales floor
-A passion for making people happy
-Belief in leading by example and likewise, exudes a leadership as service mentality
-Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team
-Excellent organizational skills
-Accuracy and attention to detail
-Ability to effectively receive and communicate feedback
-Proactive and experienced in networking
-Passion for the vineyard vines brand
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