Server - Bozeman, United States - La Esquina - Bozeman

La Esquina - Bozeman Bozeman, United States

3 weeks ago

Full time

Description

Role of the Server/Counter Position
As the Server, you are responsible for greeting the customer, taking orders, charging and receiving
money, and ensuring the customer receives the correct order. Performs a variety of duties for
service including greeting and serving customers, receiving payments, maintaining cash drawers,
beverage preparation, stocking counters and holding cabinets.
Position: Server
Reports to: Exec. Chef
Server
Primary Roles:

• Greeting customers; the first words you say will define the energy of the transaction

• Make them feel welcome and at home

• Immediate attention

• Upon greeting, you should find out what type of service they are looking for: take-
out or dine-in? Take-out, you help them with a handheld POS, dine-in, you
show/escort them to a table.

• Eye contact, don't bury yourself in POS system

• Listen before entering items, and if necessary, repeat order to customer

• Suggest (both food & drink), guide, and sell to customers without pressuring them.
Do NOT just take orders - serve.

• After confirming the order items, press the appropriate button on the POS to
process the order

First Impression for The Company

Server station is clean and organized:

• Station wiped down and cleaned

• Menus available

• Napkins/silverware

Customer interaction and quality customer service

• Charging and receiving money

• Answering phone calls and taking phone orders

• Ensuring customer receives the correct order

• Maintaining cash payments

• Greeting customers, taking food and beverage orders, making beverage orders, and
in some cases expediting food orders and running drink orders

• Educate guests on the menus; answer their questions, encourage them to try our
signature products

• Delivering food to tables

• Knowledge of the food menu should be extensive, you are a server, either from the
window or at tables, you need to be able to sell and up-sell both food and drinks.

Stocking counters and shelves with soda, salsa, chips, etc.

Knowledge of POS system and modifiers

• Responsible for properly charging each guest and collecting payment.

• Server should be able to process voids and returns on the POS, and should know
which situations call for which.

Sanitation

• Clean tables/chairs & reset tables

• Keep floors clean and free of debris

• Knowledge of major causes of food borne illnesses, how we cook and prep each
dish, & potential allergies for each dish

• Knowledge of food handling and storage, and how to avoid cross contamination

More detail about La Esquina - Bozeman part of La Esquina NYC, please visit

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