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    • Supervisor - Housekeeping - Evansville - Bally's Corporation

    Bally's Corporation
    Bally's Corporation Evansville

    2 weeks ago

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    Description

    Job Title: Hotel Guest Room Quality Manager

    Summary: We are seeking a highly skilled and experienced Hotel Guest Room Quality Manager to join our team at Bally's Corporation. The successful candidate will be responsible for ensuring that hotel guest room quality exceeds our guests' expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.

    Key Responsibilities:

    • Manage the Graded Room Inspection program by recording the results of graded inspections and ensuring that room inspectors are performing them on a timely and fairly basis.
    • Personally inspect all VIP guest rooms and ensure that their requests are completed.
    • Inspect guest common areas to improve the performance of our house attendants.
    • Research guest recoveries and complaints to correct the source of the service failure.
    • Implement plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager and the Director of Hotel Operations.
    • Communicate priority department guest and group developments.
    • Assist the Room Inspectors in daily opening and closing operations and morning briefings.
    • Monitor daily Laundry process to ensure quality production that is timely and efficient.
    • Perform monthly linen inventories at both hotels and provide a recap of current monthly inventory levels and ordering needs.
    • Assist the Executive Housekeeper in ordering hotel supplies as needed and within budget.
    • Manage the Recognition and Retention program to improve the performance and morale of all housekeeping team members.
    • Prepare weekly department schedules to meet business demand and meet labor budget limitations.
    • Track weekly labor hours to stay within budget and maintain the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
    • Assist the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
    • Conduct safety audits of the hotel and ensure that all team members are following proper safety procedures.

    Supervisory Responsibilities:

    • Assist with the direction, coordination, and evaluation of this unit.
    • Carry out shift management responsibilities in accordance with the organization's policies and applicable laws.
    • Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications:

    • An Associate's degree or equivalent from a two-year college or technical school or six months to one year related experience and/or training, or equivalent combination of education and experience.
    • One to three years' experience in hotel guest room service and/or hotel operations.
    • Able to obtain and maintain an Indiana Gaming License.

    Language Skills:

    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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