- Act as a point of escalation for incidents and other issues arising within the region, for the cloud database services.
- Operates and performs maintenance to cloud database services running within the region.
- Deploys code and executes other changes within the region.
- Ensures thorough documentation of incidents through company-standard reporting methods.
- Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.
- Drives and actively participates in the resolution of complex technical issues spanning various services.
- US Citizenship AND Possess and Maintain US Government TS/SCI w/Poly Security Clearance Required.
- Bachelor's degree, in Computer Science, MIS or other technical field, or equivalent work experience.
- A minimum of 8+ years' experience with large scale customer facing web services.
- Solid experience with Linux.
- Experience troubleshooting complex software and/or networking issues.
- Solid understanding of cloud concepts and platforms.
- Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
- Experience working with government customers is preferred, but not required.
- Confirmed ability to quickly learn new technical domains and then train others.
- Great verbal and written communication skills.
Cleared Site Reliability Engineer - United States - Oracle Corporation
Description
Job Description We are building the next-generation IaaS cloud and cloud support experience to go with it.Our teammates are skilled, customer-focused site reliability engineers building a world-first and outstanding customer experience blending sys admin, database engineering, and cloud subject areas.
You'll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience.
This role is integral to the success of our customer relationships and is critical to the success of the platform.
This role will support Oracle's Government customers and solve sophisticated problems related to infrastructure cloud services and build automation to prevent problem recurrence.
Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.#LI-ES2 Career Level - Career Level - Career Level - Career Level - Responsibilities Identifies and implements sophisticated solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance on large scale customer facing web services.
Identifies and implements complex solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies.
Work involves defining and documenting technical architecture of complex and highly scalable products. A BS or MS in Computer Science, or equivalent.Identifies and implements complex solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance.
Experience running large scale customer facing web services.Identifies and implements complex solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies.
Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 8+ years experience of running large scale customer facing web services.Responsibilities:
Requirements: