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  • Desktop/Depot Service Support - Tucson, AZ - Virtual Service Operations

    Virtual Service Operations
    Virtual Service Operations Tucson, AZ

    4 weeks ago

    Default job background
    Description

    Job Title:

    Desktop & Depot Support

    Location: Tucson, Arizona

    Summary:

    We are seeking highly motivated and career-driven individuals to join our team as Desktop & Depot Support in Tucson, Arizona.

    Responsibilities:

    • Desktop Support:
      • Provide Workstation Software Break Fix support
      • Asset Recovery
      • Asset tagging
      • Printer Support
      • Client Center (Tech Bar) Support
      • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
    • Depot Support:
      • Manage orderly storage of equipment within client build center (depot)
      • Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including:
        • Picking inventory from stock
        • Image load
        • Asset tagging
        • Picking/packing of accessories
        • Over-box, if necessary
        • Coordinating for shipment carrier pickup
        • Updating asset tracking information within the asset management system
        • Updating ticket status in the ITSM system
      • Receive returned equipment from end users and process as appropriate, including:
        • Determine if device is to be reused or disposed based on decision criteria provided by our client
        • If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock
        • If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party
        • Update asset tracking information within the asset management system

    Requirements:

    • Previous working experience in Desktop Support desired, however, training will be provided for all entry-level new hires
    • Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wiperol
    • Fluent in English and Spanish
    • Expertise in Inventory Control
    • Active Secret Clearance

    What We Offer:

    • Ongoing learning and development opportunities to foster continuous growth
    • A community of virtue-centered co-workers and clients

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