- Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
- Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
- Drive measurement based continuous improvement of OJT.
- Select, train and develop Customer Service Leaders.
- Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
- Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
- Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
- Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
- Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
- Process customer orders, including performing functions of cashiers or customer service clerks.
- Perform customer service desk functions as needed.
- Ensure that an accurate daily cash count is completed.
- Ensure bank deposits are completed daily according to policy.
- Monitor and analyze audits according to company guidelines.
- Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
- Ensure the security of the office and store funds.
- Maintain supplies needed for Front End according to budget.
-
Service Manager
2 weeks ago
Goodyear Augusta, United StatesGoodyear - Augusta, GA [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specific w ...
-
Commercial Service Manager
1 week ago
Snider Fleet Solutions Augusta, United StatesPeople who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader Service Manager, Commercial, ...
-
Rehabilitation Services Manager
1 week ago
State of Maine Augusta, United StatesDepartment of Labor, Bureau of Rehabilitation Services, Division of Vocational Rehabilitation · Job Class Code: 3086 · Grade: 27 (Supervisory) · Salary: $60,132 - $81,640 · Location: Augusta · Opening Date: April 12, 2024 · Closing Date: April 29, 2024 · Pathways to Partnerships ...
-
Manager, Consulting Services
4 days ago
Professional Technology Integration, Inc. Augusta, ME, United StatesHybrid-Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time. · We are seeking an Intune Application Configuration Management Specialist who will be responsible for the configuration, deployment, and maintenance of software application packages within our ...
-
RN Patient Care Manager
6 days ago
University Home Health Services Augusta, United States Full timeWe are hiring for a RN Patient Care Manager. · At University Home Health Services, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communi ...
-
RN Patient Care Manager
1 day ago
Trinity Home Health Augusta, United States Full timeWe are hiring for a Patient Care Manager (Registered Nurse) with Home Health experience. · At Trinity Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their famil ...
-
Finance Director
1 week ago
State of Maine Augusta, United States**Department of Administrative and Financial Services (DAFS)** · **Division of Financial and Personnel Services (DFPS) - Financial Service Centers** · **General Government Service Center Finance Director (Public Service Manager III)** · **Opening Date: May 6, 2024** · **Closing D ...
-
Retail Service Specialist
2 days ago
AAA Northern New England Augusta, United States Full timeRetail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and tea ...
-
Registered Nurse
2 days ago
BAYADA Home Health Care at Bayhealth Harrington, United States Full time$5,000 Sign on for Full Time · BAYADA @ Bayhealth is hiring a compassionate and dedicated Registered Nurse (RN) to join our team This office services our adult and geriatric clients for short home health visits in territories throughout Kent County, DE, specifically Felton, Harri ...
-
Branch & Insurance Specialist
6 days ago
AAA Northern New England Augusta, United States Full timeBranch & Insurance SpecialistJob DescriptionIf you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested ...
-
Customer Service Representative
5 days ago
Sunbelt Rentals Augusta, United States**Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast f ...
-
Regional Director, Physician Relations
2 days ago
Wellstar Health System, Inc. Augusta, United States**Facility: Wellstar MCG Health** · **Job Summary**: · LOCATION: Augusta, GA market · In addition to responsibilities of a small, key territory, other responsibilities include: interviewing, hiring and training of all department employees; on the job training and overall support ...
-
Aide - Residential
1 day ago
Skywood Recovery Augusta, United States**Responsibilities**: · Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in ...
-
Deputy Director
2 days ago
State of Maine Augusta, United States**Department of Health and Human Services (DHHS)**: · **Public Services Manager III**: · **Opening Date: May 14, 2024**: · **Closing Date: May 31, 2024**: · **Job Class Code: MA36** · **Grade: 36 (Confidential)** · **Salary: $90, $122,782/year**: · **Position Number: **: · **Core ...
-
Environmental Services/housekeeper
3 days ago
Skywood Recovery Augusta, United StatesSkywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenie ...
-
Intensive Case Manager
2 days ago
State of Maine Augusta, United States**Department of Health and Human Services (DHHS)**: · **Opening Date: May 14, 2024**: · **Closing Date: May 28, 2024**: · **Job Class Code: 5042** · **Grade**:23 (04)** · **Salary: $47,840.00-$64,542.40/year**: · **Position Number: **: · **Location: Augusta/Kennebec County**: · * ...
-
Cleaner
1 day ago
CASCOBAY CLEANING SERVICES Augusta, United States**Job Title: Cleaning Technician** · **Job Type**: Full Time · **Location**: Augusta, Maine · **Summary**: · Are you ready to join a company that's not just about cleaning and restoration but also about community and recognition? Here at Casco Bay Cleaning, we're looking for dedi ...
-
Case Manager
1 week ago
Alpha One Augusta, United StatesSince 1978, Alpha One has worked with people with disabilities statewide, offering a wide array of programs and services designed to help them live independently at home and in the community. Our Case Manager position will work from home with travel to the homes of consumers for ...
-
Contract/grant Specialist
1 day ago
State of Maine Augusta, United States**Contract/Grant Specialist** · **Job Class Code: 0340** · **Pay Grade: 22** · **Salary: $45, $61,443.20/Annually** · **Office/Bureau: Bureau of Business Management - Division of Procurement Services** · **Location: Augusta, ME** · Opening Date: May 16, 2024 · **Closing Date: May ...
-
Oral Health Educator
1 week ago
State of Maine Augusta, United States**Department of Health and Human Services (DHHS)**: · **Public Health Educator III**: · **Opening Date: May 6, 2024**: · **Closing Date: May 24, 2024**: · **Job Class Code: 4374** · **Grade**: Pro/Tech)** · **Salary**:$47, $64,542.40 / yr.**: · **Position Number**: **: · **Locati ...
Guest Service Manager - Augusta, United States - KJ's Market
Description
Overview:
Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.
Responsibilities:1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front End operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.