Customer Care Representative - St Louis, United States - JM Family Enterprises

    JM Family Enterprises
    JM Family Enterprises St Louis, United States

    3 weeks ago

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    Description


    As a Customer Care Representative, you'll be the reassuring voice for individuals navigating their vehicle financing, offering support and solutions over the phone.

    This role is about more than just answering questions; it's about providing a steady hand to customers when they need it most, ensuring their experience is as smooth as their drive.

    Join us to be a key player in a team that values clear communication and genuine assistance.


    Responsibilities:
    Clearly and accurately assisting customers by taking inbound calls on a dialer system.
    Researching, resolving, and documenting issues.
    Preparing professional and accurate written correspondence as needed.
    Accurately and quickly computing payoffs, extension fees, rewrites, quotes, etc.

    We offer our full-time associates:

    Amazing Health & Wellness benefits.
    4 weeks paid time off.
    Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits
    Amazing associate deals and discounts with our sister company, Toyota.
    The opportunity for growth and development (Education assistance program) as well as career advancement.


    Qualifications:
    Assertive, clear, and concise oral and written communication skills. Competency with PC and 10 key and ability to function/toggle between computer screens and systems (2 screens).
    Knowledge of retail and lease auto finance is helpful.
    Ability to function productively in a high-volume environment.
    Prior customer service experience is preferred.
    Ability to multi-task and work with minimal supervision.
    Bilingual in Spanish and English strongly preferred.
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    JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

    JM Family Enterprises, Inc. is an Equal Employment Opportunity employer.

    We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.


    DISABILITY ACCOMMODATIONS
    If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at

    for assistance.

    If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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