- Communicate with and educate clients in order to expedite patient results
- Resolve problematic Histology and Cytology cases
- Pull and monitor worklists and pending lists
- Locate missing patient samples
- Enter TIQ problems into the LIS
- Provide priority handling of patient samples with limited stability and problems impacting their processing
- Research, investigate and resolve incoming client faxes/phone calls
- Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
- Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
- Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
- Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
- Other duties as assigned
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
- Ability to stand and work at the bench for long periods of time.
- Frequent walking and/orstanding.
- May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity
- PC skills, including working knowledge of MS Office
- Strong Data Entry skills
- Excellent clerical, organizational, phone and communication skills
- Strong problems solving skills
Anatomic Path Resolution Representative - Irving, United States - Quest Diagnostics Incorporated
Description
Anatomic Path Resolution Representative - Irving, TX - Monday - Friday - 8:30AM-5:00PM
The position is primarily responsible for resolving issuesin regards totesting and reporting of Histology and Cytology specimens.
QUALIFICATIONS
Required WorkExperience:
3years experiencein AP Support environment
Preferred Work Experience:
N/A
Physical and Mental Requirements:
Knowledge:
Functional knowledge of medical terminology
Skills:
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
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