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- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Coaches, develops, and trains current team members to reach business metrics.
- Monitors exceptions, schedules, and time off in time management system.
- Assists managers with performance feedback in one-on-one sessions and Performance and Development Guide.
- Works within contingent company guidelines.
- Executes change management within the team as required.
- Onboards and trains new team members.
- Tracks and reports both individual and department productivity, quality, staffing levels, progress, and concerns
- Supervises the team's Standard Operating Procedure (SOP) compliance for customer service.
- Initiates new program tracking and compliance with existing SOPs.
- Makes sound financial decisions about waste, exceptions, and junk outs as it relates to impacting local P&L Department Specific
- Manages collection of payments and service fees at point of sale (POS) as it pertains to proprietary services.
- Maintains inventory of all client and vendor owned hard drives.
- Partners with leadership on customer service initiatives and projects. Deputy Counter Inspector
- Ensures WIP is managed and reviewed according to SOP.
- Researches new tools and develops new SOPs to continue growth.
- Partners with peers to ensure all lines are managed consistently. Inventory Supervisor
- Maintains inventory integrity.
- Manages overstock to vender (OTV) and return to vender (RTV) to ensure inventory accuracy.
- Schedules pick up and deliveries. Maintenance Supervisor
- Inspects, maintains, and repairs equipment including issues that occur with powered vehicles, conveyors, bailers, compactors, and pallet wrappers.
- Develops SOPs for new equipment processes and regularly review current SOPs.
- Obtains certifications for all equipment used in company facility. Parts Supervisor
- Manages parts inventory, ensuring counts and leakage are resolved.
- Manages parts issues and escalations including quality concerns, junk outs, and vendor rejections.
- Monitors parts proprietary sy
Geek Squad City Service Supervisor - Brooks, United States - Best Buy
Description
Key Responsibilities
Customer Service Supervisor
Req #
944550BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Supervisor
Minimum Pay ($)
20.20
Store Number or Department
Louisville KY Svc
Maximum Pay ($)
31.24
Address Line 1
345 International Blvd Ste 300
City
Brooks
State
Kentucky
Search Categories
Geek Squad, Retail
Zip
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.
Geek Squad City Service Supervisor | Best Buy