District Manager - Campbell - Hydration Room

Description

District Manager

Location: Northern California

Reports to: Vice President of Operations and New Stores

About Hydration Room

Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience.

Role Summary

The District Manager will be supervising retail and non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results. We are seeking an experienced retail operator with extensive sales and customer service history.

Territory & Scope of Responsibility:

• Geographic coverage: All of the San Francisco Peninsula, San Jose area, and the East Bay.
• Clinic count: The role will ultimately oversee 10 – 15 clinics as the region is fully built out, scaling responsibilities in tandem with new openings.

Core Role Responsibilities:

The District Manager must regularly exercise discretion and independent judgment to perform their essential job duties, which include:

• Developing and implementing operational goals to support local and company initiatives.
• Developing, implementing, and ensuring all non-medical staff receive onboarding orientations and training at clinic locations. 
• Hiring, coaching, counseling, disciplining and assessing the job performance of all non-medical staff at clinic locations, including to ensure employee compliance and performance with company policies and standards, and coordinating with human resources where necessary. 
• Arranging and overseeing the schedules of Wellness Coordinators and other staff within their assigned area.
• Collaborating with medical operations and leading Shift Lead Wellness Coordinators to assess and resolve customer needs. 
• Collaborating with medical operations to address all cross-functional responsibilities.
• Assessing productivity of multiple clinic locations including but not limited to NPS (Net Promoter Score), membership sales, customer volume and implementing strategies to increase productivity.
• Overseeing and managing financial metrics of all assigned clinics including assessing and distributing employee tips and ensuring proper cash handling practices are followed.
• Collaborating with the marketing department to execute local clinic marketing, B2B partnerships, special events, and outreach projects.
• Coordinating with the Facilities Manager to assess and resolve facilities/maintenance issues throughout assigned district clinics.
• Managing non-medical inventory for all assigned district clinics.
• Performing Wellness Coordinator or other staff duties at assigned clinics only when necessary.

What We Offer:

• A fun, growing workplace where you can promote health and wellness in your community.
• Direct impact on Hydration Room's ability to grow and deliver accessible wellness care.
• Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team.
• Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand.
• Career development opportunities.
• Free IV/Injection perks program.
• Vacation time.
• Participation in a 401k program.
• Employee Assistance Program
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees.

The salary range for this role is $100,000 - $110,000 per year. Bonus eligible.

Required Skills:

• Integrity and ability to maintain confidentiality and exercise sound discretion and judgment.
• Excellent team management skills.
• Excellent verbal and written communication skills. 
• Ability to drive and travel to clinics within the assigned district.
• Proficient in scheduling systems, Microsoft Office, or related software.
• Excellent organizational skills and problem-solving skills.

Education and Experience:

• Multi-unit management experience – 3 years required; 5 years preferred.
• Bachelor's degree in business management preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to stand and walk to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.
• Must be able to operate a motor vehicle to drive between assigned district clinics.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.