Program Manager, PMO - Santa Clara

Only for registered members Santa Clara, United States

3 weeks ago

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+Job summary

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

+Responsibilities
  • Operational Excellence & Incident Reduction
    • Support programs focused on: Reducing high-volume incidents and recurring tickets Improving incident response and escalation flows Strengthening root cause analysis and follow-through Partner with IT Ops and Engineering teams to: Track top drivers of incidents across GTM and CX systems Ensure corrective actions are captured, prioritized, and monitored Help establish simple, repeatable operating rhythms for: Incident trend reviews Post-incident follow-ups Preventive improvement initiatives

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