Billing Specialist - Saint Louis, United States - Resla

Resla Saint Louis, United States

3 weeks ago

Description

Job Description

Resla Overview:

Resla is a leading car rental agency committed to providing exceptional service and support to our customers. We pride ourselves on our fleet of high-quality Tesla vehicles and our dedication to customer satisfaction. As part of our commitment to excellence, we are seeking a Claims Agent Representative to join our dynamic team. This role is pivotal in managing insurance claims and ensuring a smooth, supportive process for our customers during their times of need.

Position Summary:

Do you excel in the art of financial management and possess a knack for delivering exceptional customer care? Join our team as a Financial Services and Customer Care Specialist, where you'll play a pivotal role in ensuring smooth financial transactions and providing top-notch service to our valued clients. With your expertise and dedication, you'll contribute to enhancing our customers' experience and fostering long-lasting relationships.

Key Responsibilities:

Financial Transaction Management:
Skillfully handle the payment of any outstanding balances, ensuring accuracy and timeliness in processing transactions.
Repo Scheduling Expertise:
Coordinate repossession schedules with our trusted service providers, demonstrating meticulous attention to detail and adherence to regulatory guidelines.
Deposit Refund Facilitation:
Initiate the refund process for security deposits once all collection efforts have been exhausted, providing transparent and efficient communication to our clients throughout the process.
Payment Reversal Proficiency:
Process payment refunds with care and precision, addressing customer inquiries and concerns with empathy and professionalism.
Task Management and Documentation:
Create and execute tasks with precision, documenting all pertinent information and issues to ensure comprehensive tracking and resolution.
Customer Outreach and Engagement:
Reach out to customers with next-day returns, offering personalized assistance and inviting them to extend their rental if desired, fostering a positive and proactive approach to customer engagement.

Qualifications:

A passion for delivering outstanding customer experiences, coupled with a strong aptitude for financial management.
Excellent communication skills, with the ability to convey complex information clearly and effectively.
Detail-oriented with a focus on accuracy and efficiency in financial transactions and task management.
Proactive problem-solving skills, with the ability to anticipate and address customer needs proactively.
Previous experience in financial services, customer care, or related fields is advantageous, but not essential – we value enthusiasm and willingness to learn.

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