- High School Diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to maintain a professional and courteous behavior with customers and peers
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
- Six months of customer service and/or cash handling experience
- Experience in retail, financial services, loans, banking/bank teller, or service industry
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
- Diverse Culture and Inclusive Environment
-
Customer Advocate
4 weeks ago
Tech Tammina Tinley Park, United StatesJob Title : Customer Advocate · Location : Tinley Park, IL · Employment Type: Fulltime/Direct Hire · Seeking a Customer Advocateto join a leading organization in the Chicago land area. · In this role, we are looking for a Customer Service Advocate to deliver a high degree of prof ...
-
Customer Advocate
3 weeks ago
Vital Proteins Chicago, United States**Customer Advocate** · Chicago, IL · Full Time · Sales · Mid Level · **Company Overview:** · Vital Proteins is an emerging, dynamic brand consisting of a team of passionate individuals who believe whole-food-based nutrition is essential for overall health, fitness and well ...
-
Customer Advocate
2 weeks ago
Cintas Chicago, United States**Requisition Number:** 173498 · **Job Description** · Cintas is seeking a Customer Advocate to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt iss ...
-
Customer Advocate
4 weeks ago
Community Choice Financial Family of Brands Hammond, United StatesOverview: · As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared va ...
-
Customer Success Advocate
2 weeks ago
Zego - PayLease, LLC Chicago, United StatesThe Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas o Customer, Advocate, Client, R ...
-
Customer Advocate II
2 weeks ago
Graphic Packaging International Chicago, United StatesOf the Job Quality Philosophy Demonstrate a commitment to the quality effort Promote a team approach to problem-solving Never sacrifice quality just to make a deadline Job Scheduling Generate and update a daily Job schedule and have it accessible to Advocate, Customer, Skills, Ma ...
-
Customer Advocate
2 weeks ago
Safelite Oak Lawn, United StatesThe Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional ...
-
Customer Advocate II
2 weeks ago
Graphic Packaging Chicago, United StatesIf you are a GPI employee, please click the Employee Login before applying. · At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray ...
-
Customer Advocate
2 weeks ago
Health Care Service Corporation Chicago, United StatesAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpo ...
-
Customer Advocate
1 day ago
Corcentric Chicago, United StatesAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP). · ...
-
Customer Care Advocate
1 week ago
Gusto Chicago, United StatesSummary: · Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product fea ...
-
AMS Customer Advocate
2 weeks ago
ServiceNow Chicago, United StatesAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of chan ...
-
Customer Care Advocate
4 weeks ago
Gusto Chicago, United StatesSummary:Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product feature ...
-
Customer Service Advocate
4 weeks ago
Daxko Chicago, United States**Customer Service Advocate (Open to Remote)** · 200 S Wacker Dr, Chicago, IL 60606, USA · Employees can work remotely · Full-time · **Company Description** · Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in ...
-
Customer Advocate I
4 weeks ago
Health Care Service Corporation Chicago, United StatesCustomer Advocate I - Union (Bilingual Required) page is loaded · Customer Advocate I - Union (Bilingual Required) · Apply · locations · IL - Chicago · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · At HCSC, we consider our employees t ...
-
AMS Customer Advocate
2 weeks ago
ServiceNow Chicago, United StatesAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of chan ...
-
Customer Advocate II
6 days ago
Graphic Packaging International Chicago, United StatesCustomer Advocate II · Requisition ID: 4131 · Location: · Chicago, IL, US, 60624 · Department: Customer Service · Travel: Up to 25% · If you are a GPI employee, please click the Employee Login before applying. ) · At Graphic Packaging International, we produce the paper cup that ...
-
Customer Advocate II
2 weeks ago
Graphic Packaging International Chicago, United StatesIf you are a GPI employee, please click the Employee Login before applying.At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray tha ...
-
Customer Advocate I
4 weeks ago
Health Care Service Corporation Chicago, United StatesAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpo ...
-
Customer Advocate II
1 week ago
Graphic Packaging International Spain SA Chicago, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the ...
Customer Advocate - Merrillville, United States - Community Choice Financial Family of Brands
Description
Overview:
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.
Responsibilities:Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Participate in ongoing trainings to stay up to date on our products and processes.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:Preferred Qualifications and Skills
Our Benefits Include*:
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
The Community Choice Financial Family of Brands ("CCF" or the Company ) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and TitleMax. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @, @ or In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.