- Greet and confirm guests have been checked into POS with proper form of identification and are 21+.
- Sustain a thorough, accurate understanding of all Cannabis products available, the knowledge to curate options for each guest individually, along the ability to express consumption methods and storage.
- Train and mentor retail associates with daily operations and ensure that guests are provided with exceptional service.
- Maintain a clean, safe, organized, and fully stocked sales floor selection.
- Assist in inventory receiving, auditing, labeling, and re-stocking of products.
- Collaborate with team members to secure a 'pick & pack' operation, with confirmation of 100% accurate order fulfillment.
- Daily & weekly audits of all Cannabis products to ensure 100% accuracy in physical and digital counts.
- Comfort in using POS fluently, with an ability to handle minor troubleshooting operations.
- Ability to give accurate change to customers, along with following general money handling protocols.
- Offer an upbeat, informational, and personalized experience to each guest while staying mindful of an optimal flow for all guests.
- Stay current with inventory levels and options for guests/sales floor team members, while expressing needs to Fulfillment/Vault associates.
- Ongoing availability to work a flexible schedule based on the needs of the business including morning, midday, and evening shifts as well as weekends and holidays
- Remaining calm, friendly, and engaged in a fast-paced environment.
- Creating relationships with guests that ensure brand loyalty and return.
- Perform opening & closing procedures, including cleaning, reorganizing, ensuring all Cannabis items are secured, and counting tills.
- Being responsible for assigned cash till during the shift and verifying cash amounts are consistent with reports at the end beginning and end of their shift.
- Ensure the shift switches are smooth and the team entering the establishment next is prepared and fully stocked.
- Participate in pre-shift meetings to learn about any changes in products or procedures, expected sales & promotions and any other news from the Management team.
- 1+ years of retail, hospitality, or customer service experience.
- An enthusiastic self-starter who can prioritize tasks, work well in a team-driven environment, and maximize efficiency.
- Skilled in Microsoft Office applications and moderately tech-savvy to troubleshoot minor issues.
- Proficient in cash handling, math skills, and attention to detail.
- Customer-oriented with outstanding interpersonal and communication skills.
- Emotionally intelligent with an ability to stay current with diverse consumer needs.
- Capable of remaining collected and efficient in a high-pressure environment.
- Must have excellent communication skills and be able to work with a diverse set of personalities and learning styles
- Must be 21 years or older
- Ability to work with a team
- Ability to stand on feet for up to 10 hours
- Ability to lift up to 50 pounds
- Demonstrated ability to work collaboratively in a team environment, following directions from the Store Manager and Assistant Store Manager and effectively supporting team members.
- Have the capacity to adapt to changing circumstances, handle setbacks, and maintain composure under pressure.
- Adaptability and resilience inspire confidence in the team and help navigate challenges effectively.
- Strong attention to detail, organizational skills, and the ability to maintain accurate records.
Cannabis Dispensary Lead Retail Associate - Verona, United States - Verona Collective
1 month ago
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Description
We are currently seeking a Cannabis Dispensary Lead Retail Associate to join our team at the Oneida Indian Nation's first cannabis retail operation in Verona, NY. Cross-training in all departments, creating a welcoming environment for all guests, understanding and executing compliance and in-store policies, cash handling and accuracy are some of the expectations within this role. This position requires a desire for continued excellence and a drive for the continuation of business development.
WEEKEND AVAILABILITY MAY BE REQUIRED - The ideal candidate for this role must be available to work on weekends.
Responsibilities Include: