- Reviewing guidance to ensure accuracy and consistency in processing, scheduling agent requests across the enterprise leading to training opportunities with other team members.
- Interpreting statistical data, verifying integrity of data, developing reports to project trends and recommending alternate courses of action for disaster program operations.
Management and Program Analyst - Hyattsville, United States - Department Of Homeland Security
Description
Summary
The ideal candidate will have experience as an analyst and advisor to management on the analysis, evaluation, and/or improvement of the efficiency of operations, as well as, planning, analyzing and/or evaluating the effectiveness of FEMA programs and ensuring staff coverage at all Recovery Service Centers to enable the Agency to fulfill its mission and to provide high quality service to disaster survivors.
Duties
What will I do in this position if hired?
In this Management and Program Analyst position, you will analyze staffing levels based on forecasted call volume to determine the needs and methods to increase schedule efficiency and ensure enterprise service level goals are met.
Typical assignments include:
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Appointments to CORE positions are typically between two years and four years in duration and may be renewed based upon workload needs and funding availability. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit