Veteran Housing Navigator - Salt Lake City

Only for registered members Salt Lake City, United States

10 hours ago

### · Who We Are · The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and ...

Job description

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Who We Are
The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years.

We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer
*Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion.

Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes
Public Service Loan Forgiveness (PSLF) qualifying agency

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Job Summary

The Veteran Housing Navigator assists guests by conducting housing searches, coordinating with internal housing programs, and connecting individuals to community resources.

This role focuses on cultivating new housing opportunities by engaging property managers and owners to participate in The Road Home's initiatives.

Key responsibilities include preparing housing paperwork, conducting initial and recertification inspections, and guiding tenants through rent processes, lease agreements, and property management concerns.

The position demands strong communication skills to support tenants unfamiliar with housing systems, along with scheduling flexibility, including late shifts, to effectively serve highly vulnerable populations.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. **This is an in-person position. **
Location
Pamela Atkinson Resource Center

3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veteran Housing Manager

Position Status
Full-Time

Grade, Salary Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Shift
Monday Friday, 9:00 AM-5:00 PM 40 hours

Essential Duties and Responsibilities
Cultivate relationships with property owners/managers through outreach, education about our Housing Focused program, and mediation of tenant-landlord issues.
Identifying available units, maintaining communication about eligibilit

y/rental assistance, and monitoring tenant stability and unit safety.

Maintain and update a spreadsheet of vacant units around Salt Lake County with contact information and application details.

Perform housing searches for veteran households, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging.

Provide crisis intervention and facilitate housing discussions with clients, addressing barriers through direct assistance with apartment applications, tran portation to view units, and connections to housing services.

Collaborate with SSVF teams to secure safe, affordable housing by attending outreach events for homeless veterans in Salt Lake County, providing weekly unit leads, and customizing housing searches to meet individual veteran needs.

Become familiar with rental assistance funding sources.

Identify affordable housing units and screen them to determine program eligibility for SSVF assistance by completing unit inspections, unit recertifications, and landlord paperwork.

Conduct follow up calls/visits with SSVF approved veterans to ensure they are supported in reaching their housing stability goals

Notify and coordinate between SSVF teams, veteran households, and property managers on required documentation, upcoming inspections, necessary unit re-inspections, upcoming unit recertifications, and general funding capacity and/or limits.

Complete programmatic requirements daily, including data quality, record keeping, and documentation management.
Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, and the local Veterans Administration.

Attend and contribute to internal and external meetings including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.

Collaborate closely with the Veteran Manager and Outreach Supervisor on program operations, team dynamics, and veteran supports, ensuring program fidelity, accurate documentation, and effective interagency coordination.

Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Maintain regular and reliable attendance as an essential function of this position.
Other duties as assigned. ***Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. ***
Promoting Best Practice
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency's commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and low-barrier services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.
Must pass a pre-employment background check and drug screening.**Education and Experience&

**Lived, worked, or volunteered experience preferred, or a degree in a related field.
Experience working with diverse and/or vulnerable populations required.
Experience with mental health and substance use disorders preferred.
Knowledge of homeless populations and community housing resources preferred.

Skills and Expectations

Use organizational skills and attention to detail to focus on problem-solving, including engaging and encouraging housing conversations with veterans and their families in crisis.

Job description

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