Jobs

    Manager, Technical Service - Mill Creek, United States - NanoString

    NanoString
    NanoString Mill Creek, United States

    2 weeks ago

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    Description
    Our Mission is to Map the Universe of Biology. Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration.

    As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today's life science challenges.

    As the pioneer in the field ofspatial biology,NanoStringenables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the, the(DSP) and the(SMI) platform.

    As a result, scientists can see themultiomicexpression of genes and proteins in the natural context of tissue structure.

    Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers.

    Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr.

    Leroy Hood.

    With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results.

    However,NanoStringis much more than innovative products.

    The secret sauce to the company's success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution.

    Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every never stop asking "What if?" This position will manage the overall RMA and Refurbishment process as well as train, manage, and mentor the Service Technicians responsible for troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation for multiple instruments variations.

    This position reports to the Senior Director of Manufacturing.

    Instrument refurbishments, document review, and instrument education Core Refurbishment, document review, and feedback Returned parts tracking and evaluation metrics Communicate expected forecast and demand refurbishments and field replacement units Assign tasks and monitor accountability.

    Ensure priorities are communicated.

    Monitor metrics to drive areas of focus Review documentation Provide strategic guidance on building training Create and maintain departmental metrics Manage direct reports Assign tasks and maintain accountability of direct reports and functional teams Perform annual performance reviews and goal settings to support corporate goals and timelines Mentor direct reports with 1:1s and functional training Communicate the priority of projects and expectations for the functional teams Evaluate total demand and provide analysis on headcount to support corporate goals Monitor department budget Target Base Salary Range:
    $105K-$145K Base salary is an integral part of NanoString's total compensation package. Base salary considers an individual's skills, experience, and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lower-to-mid-point in the range. Other compensation elements include a discretionary annual bonus, incentive compensation for sales roles, Restricted Stock Unit (RSU) grants for all new hires, comprehensive benefit plans and paid time off, including designated holidays. NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pa


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