Hotel Arcade Attendant Thursdays-Sundays and possibly on Monday) 11.00 hour - Newkirk - 7 Clans Casinos

    7 Clans Casinos
    7 Clans Casinos Newkirk

    2 days ago

    Description


    This position oversees the overall guest service and satisfaction of the department, collaborates directly with supervisor/manager with the daily shift activities of the Arcade.

    Ensures that they follow all rules and regulations and that all company expectations are met.


    DEPARTMENT OPERATIONS
    Ensure effective and efficient services are delivered to guests.

    Check all machines and other areas of the arcade for any damage and or issues and ensure that everything is in working order.

    Ensure that they have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

    Helps mentor new hires so they may perform their duties per acceptable job standards.

    Ensures that they act within their areas of responsibility and that fellow coworkers receive fair and fair treatment about their respective terms and conditions of employment.

    Helps supervisor/manager train new employees on job-specific tasks.

    Help covers staff in other areas as necessary due to employee shortages.

    Understand that employees are scheduled to ensure excellent guest services are kept in conjunction with efficiency and business needs.

    Names ways to increase efficiencies or improve products and services.

    Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guests and takes proper action to correct the situation within established policies and procedures.

    Maintains excellent working relationships with other company staff, vendors, and contractors.

    Aids as an attendant for the Waterpark as needed.

    Maintains work area and ensures all surfaces and areas are kept clean.

    Performs all other related and compatible duties as assigned.


    REGULATORY COMPLIANCE

    Performs all duties per company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws.

    Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

    Judgment/Decision Making

    Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be considered illegal or represent a safety hazard to fellow team members or guests.

    Communications

    Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.


    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability needed. Individuals must be at least 16 years of age.

    EDUCATION and/or EXPERIENCE

    High School Diploma (or equivalent) preferred for individuals over 18. An equivalent combination of Customer Service and Communications experience preferred.

    KNOWLEDGE, SKILLS & ABILITIES

    Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

    Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.

    Protect the Company's value by keeping information confidential.

    Perform assigned tasks under supervision. Follow written and verbal instructions.

    Establish and keep positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.

    Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as needed.

    Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.

    Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

    Must be willing and able to work nights, weekends, and holidays.

    EMPLOYMENT AUTHORIZATION, WORK CARDS

    Must be able to provide the following cards or work authorization documents: All documents needed to show the incumbent is eligible to work in the United States.

    Required to pass a drug test. It is the responsibility of the Team Member to always have all proper document(s) current and valid.

    Valid Documents as needed for I-9 Forms


    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

    While performing the duties of the job, the Team Member must regularly talk or listen.

    The Team Member must also regularly stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls.

    The Team Member must occasionally reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.

    The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate and, on occasions, loud. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area.

    The Team Member may be exposed to the risks associated in trying to resolve issues with irate or difficult people.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This Company promotes a drug-free work environment.


    PUBLIC RELATIONS

    Important attributes of any team member of OMDA-7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations.

    Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel.

    An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.


    DISCLAMER

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties, and skills needed from personnel so classified.

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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