Design Researcher - Portland, ME
3 weeks ago

Job summary
The Design Researcher supports the Human-Centered Design (HCD) Practice by conducting user-centered design and human factors research to inform digital experiences across banking, investing , and insurance platforms.
Responsibilities
- Collaborate with service design directors designers business stakeholders to understand and support research needs while building strong cross-functional relationships. ,
- Lead research road mapping prioritizing studies timelines providing visibility into ongoing future research activities. ,
- Design research plans defining research questions methodologies participant recruitment strategies analysis approaches preparing research materials including participant screeners protocols coordination internal panels external vendors conduct qualitative quantitative methods usability testing interviews ethnography diary studies card sorting workshops analyze findings appropriate techniques translate findings actionable insights reports experience maps personas presentations
Job description
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