Azure Cloud Engineer - Sunnyvale, United States - Saxon Global

Description

Job Description:
Project is to support setting up Amazon Connect related infrastructure to support agents in the Philippines.
Understanding of Amazon Connect, general network infrastructure and VDI understanding to assist getting the connectivity setup and support.

Working with US Bank internal team to help direct requirements needed and troubleshoot issues between US based Amazon Connect service and agents in the Philippines.

The team has technical resources to do the work at ground floor, but this resource will be a higher level and consulting on initiativesAdding additional offshore agents through Amazon ConnectSplit CCP; uses two separate paths to connect calls and Network productsMust Haves:
Agile experience (work will be done through Scrums)

Comes from a previous technical background or doing Connect implementation previouslyGreat communication skillsThe above skills are required plus:2 years+ Amazon Connect and supplemental services (Lex, Lambda, DynamoDB)

Not needing design or call flow experienceMore so connectivity and driving the environment knowledge for Amazon ConnectAND/OR2 years+ Network Infrastructure and VDI understanding/troubleshootingNice to Have:
Ability to troubleshoot Enterprise networks/VDI - this is a STRONG nice to haveArchitecture background could be beneficialAWS certification or practitioner is desired, not required#J-18808-Ljbffr