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    Analyst I-Engineering - St Albans, United States - Windstream Holdings Inc

    Windstream Holdings Inc
    Windstream Holdings Inc St Albans, United States

    1 month ago

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    Description
    Sugar Hill, GA, USAReq #149
    Tuesday, May 14, 2024

    Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

    As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.

    Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

    Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
    The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities
    _

    **What You'll Do:Accurately receive inbound shipments and ensure stocking completion to consistently maintain service level requirements
    Meet or exceed internal customer expectations
    Accurately complete cycle counts in adherence to documented procedures
    Responsible for performing housekeeping, inventory counts, and other operational support functions
    Manage incoming requests related to orders, shipment status, and other general customer inquiries
    Timely and accurate processing of requests through Network Spares processes
    Submit product additions and request return authorizations as required
    Research and provide product information to Operations and Network Operations Center verticals
    Research and correct discrepancies on requests
    Expedite open orders with vendors and maintain status updates in the ticketing system
    Monitor ticketing system to ensure timely resolution per SLA
    Interface with the Corp Buyer Team to expedite direct shipments
    Interface with Warehouse Management to expedite critical stock orders and get shipment status
    Review and work reports to assist with managing orders
    Do You Have?
    Exemplary communication skills. The position requires strong communication skills to answer all questions clearly. They must understand and communicate information effectively in writing, by phone, or in person.
    Strong customer service skills. Companies rely on analyst to help assist customers by answering questions and complaints in a helpful and professional manner.
    Strong interpersonal skills. Creating positive interactions with customers is an essential part of an analyst's job.
    Effective listening skills. Analysts must listen carefully and understand a customer's situation, in an effort to assist.
    Ability to exercise patience. Workers should be patient and polite, especially in stressful situations.
    Effective problem-solving skills. Analysts must determine solutions to a customer's problem, by resolving issues effectively and in a timely manner.

    Even Better:
    Associates Degree
    1-year experience working in a fast paced-high-volume ticket/call support environment
    Experience working in ticketing applications
    Ability to work in a team environment
    Ability to comprehend written materials easily
    Ability to handle several tasks simultaneously
    Ability to get problems resolved without delay
    Self-starter-ability and willingness to learn and assume other duties as assigned
    Ability to research data to find solutions

    Minimum Requirements:


    College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

    Physical Tasks

    • Standing Occasionally: 033% | Walking Occasionally: 033% |Sitting and Stationary:

    Continuously: 67-100% | Bending:

    Occasionally: 0-33% | Crouching:

    Occasionally: 0-33% | Carrying:

    Occasionally: 0-33% | Reaching:

    Occasionally: 0-33% |Lifting -Lowering >1-15 lbs:

    Occasionally: 0-33% | Repetitive Hand Action:

    Medium Dexterity:

    Continuously: 67-100% | Fine Manipulating:
    Frequently: 34-66%
    Audio Visual Needs

    • Hearing:

    Continuously: 67-100%| Near Vision:

    Continuously: 67-100% | Far Vision:

    Occasionally: 0-33% | Peripheral Vision:
    Occasionally: 0-33%
    Equipment Used in Job Performance
    :
    Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
    _

    **401K Plan
    Health & Flexible Savings Account
    Life and AD&D, Spousal Life, Child Life Insurance Plans
    Educational Assistance Plan
    Identity Theft, Legal, Auto & Home and Pet Insurance

    Windstream CIB Statement:
    Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success.

    We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.

    Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.


    Our Employee Resource Groups:
    WinVets – Veteran Employee Resource Group
    WOW – Women Employee Resource Group
    WINPRIDE – LGBTQ+ Employee Resource Group
    WBPN – Black Professional Resource Group
    WARG – Ability Resource Group
    LaFamilia –Hispanic Resource Group
    Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

    The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

    Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

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