intake specialist ii - Columbia, United States - Kennedy Krieger Institute

    Kennedy Krieger Institute
    Kennedy Krieger Institute Columbia, United States

    1 week ago

    Kennedy Krieger Institute background
    Description

    Overview

    The
    Intake Specialist
    II (Care Center) will perform front end clinical operation activities which include, but are not limited to, scheduling, charge entry and routine financial counseling activities.

    The incumbent will interact with client, families, clinicians and administrative staff in a courteous and professional manner, while adhering to high standards of customer service and maintaining client confidentiality.


    Responsibilities

    • Serve as liaison between clients' families and clinicians for intake screening, referral and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent and Odenton locations; serve as liaison between Behavioral Psychology and other departments.
    • Schedule/cancel/confirm all Initial Evaluations (IE). Document and verify on clinicians' calendars.
    • Send IE confirmation letters and directions to families.
    • Process and forward insurance logs to Care Management Office (CMO) to open patient accounts and register IEs.
    • Input IE information into the SAM database from AS400. Verify accuracy of AS400 Integrated File System (IFS) forms.
    • Provide support services to families/clients and other KKI department personnel by answering/following-up on inquiries regarding the Care Center and KKI services.

    Qualifications

    QUALIFICATIONS:

    • Must be proficient with MS Office suite, including Word, Excel, etc.
    • Working knowledge of computer-based registration, scheduling, charge entry systems and data bases.

    EDUCATION:

    • High School Diploma or GED required.
    • AA degree in human services related field or healthcare administration highly desirable.

    EXPERIENCE:

    At least three years experience operating patient systems and providing excellent customer service is required.
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    Vacancy ID _10228_

    Pos. Category _Administrative and Office Support_

    Job Location :
    Street     _9810 Patuxent Woods Drive, Suite C_

    \# of Hours _40.00_

    _Job Locations_ _US-MD-Columbia_

    Pos. Type _Regular Full Time_


    Department :
    Name     _Behavioral Psychology_

    Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet