digital transformation leader - Philadelphia - beBeeProcessSpecialist

    beBeeProcessSpecialist
    beBeeProcessSpecialist Philadelphia

    8 hours ago

    Job title: ITOT System Process Specialist

    Description

    About the Role

    1. You will act as First Level Support / One Stop Shop, collaborating with Business Community to continuously improve business processes and underlying IT Make, Assess & Release applications.

    In this capacity, you will work closely with Process Owner and other local Business roles to train key-users on system operation and optimization. This involves representing user group interests in projects, coordinating inputs from respective areas of responsibility, communicating project goals information progress back to relevant stakeholders.


    Key Responsibilities:


    1. End-User-Support Manufacturing & Laboratory Systems: End-to-end accountability for supporting Make Assessment Releases systems; responsible for 24/7 on-call duties nights weekends rotational basis.

    2. Triage incidents requests into ticket system further processing triage prioritize root cause analysis problem management issue data issue authorization IT issues escalate accordingly coordinate end-user groups perform necessary tests validate resolution proposals local systems provide required information products maintain compliance adhering regulations enhance operational efficiency promote ongoing development continuous improvement technical capabilities effectively contribute team objectives ensuring process integrity security high-quality services customer satisfaction improvement long-term sustainability consistency excellence proactivity react respond.

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